fixed-scope pilot
Prove the role model before a company-wide rollout.
The pilot is a measured training cycle, not an open-ended LMS trial. We agree the roster, run one baseline and one drill wave, then inspect the evidence together.
Included
- Roster mapped by agent responsibility, not department alone
- Verified Article 4 baseline and role-required assignment plan
- One role-appropriate drill wave with coaching and retest
- Canonical evidence export and 45-minute review
- Written rollout recommendation, limitations, and next-year measures
success gate
Before launch, both sides sign the target population, completion threshold, drill objective, evidence-review date, and conversion decision.